Please read these booking conditions carefully because by making a reservation you confirm that you have read and agreed to the following conditions. If you make a reservation with us, you are accepting the terms of our booking conditions.

All tours have to be pre-paid by clients.

- At booking moment Guanguiltagua requires a 50% (fifty percent) deposit of the agreed amount. The remaining balance has to be transfered to our bank account in Ecuador, two months prior to the departure of the tour.

- If the booking has short notice (less than two months in advance) we require full payment, since often we can not make reservations without full payment. Tickets and vouchers will never be issued unless full payment is received.

- If the booking corresponds to an special promotion we will require FULL PAYMENT IN ADVANCE, no matter how early is the booking.

- We receive our payments via wire to our bank account in Ecuador. After the final tour itinerary is agreed by the client we deliver an email that contains our bank account information for the transfer, which is totally SECURE. Each wire has a USD 35 surcharge fee which our bank charges here in Ecuador. This would be added to the tour final price by us.

- We also receive our payments through any United States Bank cheque. It has to be mailed trough DHL or regular certified mail to our business address in Quito-Ecuador which is: Nicolas Lopez 516 y Av. Brasil.

- We also accept Money Orders from United States banks. (USA bank certified cheques). They can be mailed through DHL or regular certified mail to our business address in Quito-Ecuador which is: Nicolas Lopez 516 y Av. Brasil.

- Credit cards are accepted physically in our office in Ecuador and also on-line through PayPal system. We can not take your credit card number to confirm a booking, due to Ecuadorian bank and credit card regulations. For physical Credit card payment please add a surcharge of eight percent (8% percent) to the final price.

When Paying trough PayPal either if you use your bank account or your card, you have to add an eight percent (8%) surcharge which is the fee that PayPal takes from our account when transfering money to our company in Ecuador.

- For Europe we can receive money transfers to our account in Holland. After the client agrees with the final itinerary, we will give our bank details in Holland for the transfer, which is totally SECURE. Each wire has a 38 Euro surcharge fee, which our banks charge in Europe and Ecuador to deliver the money to us. This would be added to the tour final price by us.

- Bank transfer is a SECURE payment. All of our former customers can confirm this.

Cancellation policies:

• Cancellations received more than 180 days prior to departure – 25% of total tour payment will be forfeited.
• 179 – 120 days – 35% of total tour payment will be forfeited.
• 119 – 60 days – 50% of total tour payment will be forfeited.
• 59 – 0 days – 100% of total tour payment will be forfeited.
• For itinerary or date changes within 30 days prior to the start of the tour Guanguiltagua requires a 20 percent penalty fee of the total tour amount.

We recommend our clients to buy travel insurance at www.insuremytrip.com

GUANGUILTAGUA EXPEDITIONS S.C.C. is an established Tour Operator under the laws of the Republic of Ecuador. Our staff has 14 years experience in the local tourism industry. We are a serious company. We are professionals.